Contact our team today to learn how Montek can help you design a high-performance, sunlight-readable monitor that elevates your business.
If you’re experiencing issues, please have the following information ready. This helps us speed up your service request:
Our team may first walk you through basic fixes via phone or email. If necessary, we’ll issue you an RMA (Return Merchandise Authorization) number for product return.
Note: Customers are responsible for return shipping using original packaging. Installation/removal costs are not covered. If no issue is found under warranty, additional charges may apply.
Likely Cause: Faulty LED driver board
Solution: If your backlight system is working but the screen remains dark, the LED driver may be the problem. Replacing the driver board is usually the best fix.
Likely Cause: Sharpness setting too high
Solution: Use the OSD (on-screen monitor) to reduce sharpness. Adjust gradually until shadows disappear. If needed, perform a factory reset.
Likely Cause: LED light bar failure or individual diode burnout
Solution: Use a meter to test for current. If there’s none, the light bar likely needs replacement.
Likely Cause: Incorrect refresh rate
Solution: Reduce refresh rate from 75Hz to 60Hz if using analog mode. Refer to your model’s user manual for optimal settings.
Likely Cause: Faulty power outlet
Solution: Unplug the unit and try a different power source. If the issue persists, contact support.
Possible Causes:
Solution: Connect directly using a standard cable. Adjust brightness, contrast, and sharpness. Reboot the system to reset signal settings.
Likely Cause: Temporary power issue
Solution: Unplug your computer, wait 1–2 minutes, then plug it back in.
Likely Cause: Non-native resolution
Solution: Set your LCD to its native resolution. This will eliminate text artifacts and line distortion.
Likely Cause: Panel manufacturing tolerance
Solution: Unfortunately, dead/stuck pixels cannot be repaired. LCD panel typically need 5–10 defective pixels to qualify for replacement under warranty.
Likely Cause: Static image left on screen too long
Solution: No fix available. The ghost image should fade over time.
Likely Cause: Pixel response issues (common in older models)
Solution: If persistent, consider upgrading to a newer panel with faster refresh response.
Likely Cause: Low brightness setting or failed LED diodes
Solution: Increase brightness using OSD. If image remains dim or only partially backlit, contact our support team.
Possible Causes:
Solution:
Our technical support team is here for you. If you’ve reviewed these common solutions and still need assistance, contact Montek Support for expert help and step-by-step guidance.
Montek warrants its High Brightness LCD products (“Product”) to be free from defects in materials and workmanship for one (1) year from the original purchase date. If a defect is found during the warranty period, Montek will, at our discretion:
All replacement parts or products are covered under the original warranty period or 90 days from the replacement date, whichever is longer. Customers are responsible for shipping defective items to Montek.
To start a warranty claim:
Please note: You are responsible for shipping the defective item to Montek in its original packaging. We’ll cover the return shipping after repair or replacement.
The warranty does not cover damage caused by:
Note: A valid RMA number must be obtained before returning any product. Items returned without an RMA will be refused.
To return a product for credit:
RMA numbers are valid for 30 days from issue date. Items not listed in the original RMA will be returned at your expense.
Products are considered DOA if any of the following occur within 3 months of delivery:
DOA coverage is void if:
Please contact your Montek sales representative before returning any DOA item.
Condition | Who Pays Shipping |
In-Warranty | You ship to Montek; we ship back |
Out-of-Warranty | You pay both ways |
DOA Products | Montek pays all shipping (if DOA is confirmed) |
If the product is found to be fully functional, you are responsible for all related shipping costs.
Category | Coverage |
In-Warranty | Free repair (unless warranty is voided) |
Out-of-Warranty | Charges apply for labor and materials |
DOA | Free replacement |
Montek is not liable for any damages resulting from:
Q: What should I do if my package arrives damaged?
A: If your package appears damaged upon delivery:
This ensures your claim is properly protected and processed.
Q: Are items inspected before shipping?
A: Absolutely. All Montek orders undergo strict quality control prior to shipment. Please inspect your order upon arrival. If the inspection seal is broken or the product shows signs of damage (e.g., scratches, dirt, cracks), contact us right away.
Q: What should I do if I receive a defective or damaged product?
If an issue is discovered within the 30-day warranty period, please provide the following:
Send this information to our support team via email. We’ll respond as quickly as possible to resolve the issue.
Need additional help? Contact Us for personalized assistance.
